“Change Management” (a.k.a.) “Risk Management!”
********************An Update You Must Read! ********************
Who needs Change Management! Especially, when you have shiny new technology…or new streamlined processes…or new gallant leadership with “bright” ideas to solve your business woes? If you have experienced the new, more advanced ERP systems which promise streamlined workflows, decreased manual workloads, increased efficiencies… the list goes on and on and on…you have likely experienced change that was brought “to you”. Process Excellence promises many of the same results. If all this sounds soooo good, then why do well planned and carefully executed projects so often fail?
While there are many reasons and risk points that occur throughout a project, there is one that must always be addressed for a project to experience success: Change Management. The people, the workforce, must undertake a fundamental shift from an old way of working and/or of doing things to a new one. We often hear the words “sustainable,” “enduring,” or “lasting” when an organization makes a strategic decision to do things differently, to for example invest in a technological or process advancement. The harsh reality here is that you are at risk: at risk of a minimally less ROI, or potentially total failure, due to the most impactful asset you have becoming “unreliable.” That asset being the people, even the person, assigned to enact the change.
Without Change Management, or better said, Change Leadership, the new technology will never be used to its best capabilities, if at all. Processes will revert to old habits, and the company will have wasted time, money, and resources on something that was designed to save those very things. To accomplish this shift effectively, organizations need to take a systematic, ideally incremental, and intentional approach.
Making the shift from working with a cumbersome, frustrating system to a newer, efficient one isn’t an easy task. A large part of this is that while real change may be observed at the level of the organization once it is in place, the real change happens at the level and pace of the individual. Simply stated,
“Change is not at the pace of the leader, it is at the pace and will of the individual going through…enacting the change.”
When the individual is communicated with and educated, the likelihood of buy-in and support with that individual increases. They then can make the choice to be “on-board” and even advocate to others. Add in a well-structured Change Management plan, and your chances of real change go up even higher.
On the other hand, without this plan in place, risk of a failed project increases quickly. Not only will the workforce resist changing to a new way of working, but there are many other hidden risk points. Morale will go down. Engagement will dilute. Efficiency and productivity will decrease as individuals spend more time commiserating with each other. Absenteeism and turnover will increase. All of these issues are a hidden cost to a failed project. All of which can be reduced or even eliminated with the right Change Management program in place.
To help you reduce this risk, I will be continuing to publish a series of posts with points designed to help you get on track with a successful Change – or Risk – Management program. And, remember, you don’t have to go it alone. Reach out for support and expertise!
OpEx Realization Group, LLC
“Making Your Future Success Our Business”